We’re right here with you

Keeping you posted on FAQs and COVID-19 news for the TouchNote community

We’re right here with you

FAQs and COVID-19 news for

the TouchNote community

An update for the TouchNote community

Our service is operating as normal at the current time.

We’re right here with you. In these challenging times for us all, we need each other more than ever. So we’re doing everything we can to ensure you and your loved ones stay as well connected as possible, no matter the distance between you. Our partners, the postal services around the globe, are experts in handling scenarios such as these and have procedures in place to ensure all mail is handled hygienically throughout their handling processes. You can rest assured that you can use our service to safely and creatively stay connected with those who are important to you.

An update for the TouchNote Community

Our service is operating as normal at the current time.

We’re right here with you. In these challenging times for us all, we need each other more than ever.

So we’re doing everything we can to ensure you and your loved ones stay as well connected as possible, no matter the distance between you.

Our partners, the postal services around the globe, are experts in handling scenarios such as these and have procedures in place to ensure all mail is handled hygienically throughout their handling processes.

You can rest assured that you can use our service to safely and creatively stay

connected with those who are important to you.

FAQ

Are you still operating?

Our service is still fully operational. That includes our website and apps, as well as our suppliers, printers and delivery services. We have contingency plans in place to ensure we can continue to offer the service you expect from us around the world.

Can you still deliver globally?

As of now, all local postal services are operating as normal with a few exceptions listed below. Many countries have taken measures to remove the need for signatures, and have implemented some form of contactless delivery procedures. We utilise multiple printing and fulfilment facilities globally, and we are constantly monitoring our operations to ensure we can provide the best service possible and limit any potential disruptions. We will update you on any changes that might affect the service you expect from us.

Will I get a refund on credits bought for a holiday?

We encourage you to reach out to those people who are important in your life, or those who may be isolated in these times. Your credits will remain valid for 12 months, so why not use them to stay connected even if you are no longer going on holiday in the upcoming months. If this does not work for you, then we would be happy to make things right – just get in touch.

How do I know your cards are safe?


We deliver using local postal services in each country. These local services are all professional operations that are equipped to handle circumstances such as those we have been experiencing. They utilise automatic sorting of post by machines, with almost all services now providing hands-free delivery. On top of this, we are taking all the precautions we can, and our partners are working to stringent hygiene standards across the printing and delivery parts of our service. This includes running multiple shifts, having non-essential staff working from home, and conducting regular deep-cleaning of machinery and workspaces.

FAQ

Are you still operating?

Our service is still fully operational. That includes our website and apps, as well as our suppliers, printers and delivery services. We have contingency plans in place to ensure we can continue to offer the service you expect from us around the world.

Can you still deliver globally?

As of now, all local postal services are operating as normal with a few exceptions listed below. Many countries have taken measures to remove the need for signatures, and have implemented some form of contactless delivery procedures. We utilise multiple printing and fulfilment facilities globally, and we are constantly monitoring our operations to ensure we can provide the best service possible and limit any potential disruptions. We will update you on any changes that might affect the service you expect from us.

Will I get a refund on credits bought for a holiday?

We encourage you to reach out to those people who are important in your life, or those who may be isolated in these times. Your credits will remain valid for 12 months, so why not use them to stay connected even if you are no longer going on holiday in the upcoming months. If this does not work for you, then we would be happy to make things right – just get in touch.

How do I know your cards are safe?


We deliver using local postal services in each country. These local services are all professional operations that are equipped to handle circumstances such as those we have been experiencing. They utilise automatic sorting of post by machines, with almost all services now providing hands-free delivery. On top of this, we are taking all the precautions we can, and our partners are working to stringent hygiene standards across the printing and delivery parts of our service. This includes running multiple shifts, having non-essential staff working from home, and conducting regular deep-cleaning of machinery and workspaces.

Latest news near you – updated on August 7th 2020

UK

No reported disruptions to deliveries nationwide, however, it’s likely some areas will experience delays due to Coronavirus-related absences at local mail centres or delivery offices. View more detailed information here: https://www.royalmail.com/coronavirus



USA


No significant disruptions reported but service running slower than usual due to Coronavirus-related absences. View more detailed information here: https://about.usps.com/newsroom/service-alerts/

Australia

Australia Post are currently experiencing higher than Christmas peak volumes of mail, which is causing delays. There are also Coronavirus ‘hot-spots’ around Australia which may cause further delays. View more detailed information here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus



Austria


Services still operating, but signatures and tracking events may not be available for all deliveries. View more detailed information here: https://www.post.at/coronavirus.php



Germany


Domestic deliveries operating as usual, but potential delays in certain international deliveries. View more detailed information here: https://www.deutschepost.de/en/c/coronavirus.html



France


France has put special measures in place to limit the spread of Coronavirus. La Poste need to comply with these measures and may have reduced staff numbers so not able to deliver all mail to specifications. Signature on delivery is suspended and delays to mail services can be expect. View more detailed information here: https://aide.laposte.fr/categorie/covid-19/


Italy 


Service has resumed, but delays are expected. View more detailed information here: https://www.poste.it/emergenza-covid19


New Zealand  


All orders to New Zealand are dispatched from Australia so delays are expected.


Countries with suspended services:


We are currently not sending items to the following countries: Equatorial Guinea, Haiti, Liberia, New Caledonia, Nicaragua, Paraguay, Sierra Leone, Turkmenistan, Ukraine – Crimea & Sevastopol regions, Venezuela.

Items sent to the countries above will be held and experience significant delays.

Latest news near you – updated on August 7th 2020

UK

No disruptions to deliveries nationwide, however, it’s likely some areas will experience delays due to Coronavirus-related absences at local mail delivery centres or delivery offices.

View more detailed information here: https://www.royalmail.com/coronavirus



USA


No significant disruptions reported but service running slower than usual due to Coronavirus-related absences.

View more detailed information here: https://about.usps.com/newsroom/service-alerts/

Australia


Australia Post are currently experiencing higher than Christmas peak volumes of mail, which is causing delays. There are also Coronavirus ‘hot-spots’ around Australia which may cause further delays.

View more detailed information here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus



Austria


Services still operating, but signatures and tracking events may not be available for all deliveries.

View more detailed information here: https://www.post.at/coronavirus.php



Germany


Domestic deliveries operating as usual, but potential delays in certain international deliveries.

View more detailed information here: https://www.deutschepost.de/en/c/coronavirus.html


France


France has put special measures in place to limit the spread of Coronavirus. La Poste need to comply with these measures and may have reduced staff numbers so not able to deliver all mail to specifications.

Signature on delivery is suspended and delays to mail services can be expect.

View more detailed information here:

https://aide.laposte.fr/categorie/covid-19/


Italy


Service has resumed, but delays are expected.

View more detailed information here: https://www.poste.it/emergenza-covid19


New Zealand


All orders to New Zealand are dispatched from Australia so delays are expected.


Countries with suspended services:


Equatorial Guinea, Haiti, Liberia, New Caledonia, Nicaragua, Paraguay, Sierra Leone, Turkmenistan, Ukraine – Crimea & Sevastopol regions, Venezuela.


Items sent to the countries above will be held and experience significant delays.