Frequently asked questions

Will I always get free cards at the beginning of the month?

Your monthly free cards are added to your account on the same day of the month you started your TouchNote membership. Unsure what day that was? Check it on your ‘My Membership’ screen in app. Or, get in touch and we’ll find out for you!

What is rollover?

Rollover is when your monthly free cards carry over or ‘rollover’ from month to month. Depending on your membership, the level of card rollover you can access differs. As a Bronze member, you’ll have to use your cards within the month. As a Silver member, your cards will rollover for unto three months. And as a Gold or Platinum member, your cards will rollover for up to six months. If you’re still unsure, get in touch and we’ll find out your rollover allowance.

Can I change my membership package?

Once you’ve begun your TouchNote membership package, it will remain active until the end of the membership cycle. But if you feel like sending more, you can always upgrade your package whenever you wish (and get free cards too).

What if I want to cancel my membership?

Thinking of leaving? Before you do, get in touch with us at help@touchnote.com and we’ll do all we can to keep you sending and connecting with loved ones.Still thinking of leaving? Just log in to your TouchNote account on your computer, go to ‘Manage my membership’ in the ‘My membership details’ section and click ‘Cancel my membership’. Once you’ve submitted the cancellation, you’re all done. Your cancellation can take up to 24 hours to process and if you’re still having trouble, contact us at help@touchnote.com

Will I be refunded if I choose to cancel my membership?

You can cancel the yearly renewal of your TouchNote membership at any time, however any membership you have already paid for is non-refundable. If you decide to turn off the automatic renewal, you can still make the most of your membership perks until your current year runs out. But don’t worry – the payments won’t continue.