Warm Hug Bear Sympathy Card

We print and post your items from the UK, USA, Netherlands and Australia, so delivery times can vary slightly. On workdays, we dispatch within an hour of you creating the order and you can follow the progress on your 'order history'.

As we send orders via local postal services without tracking, it's not possible to choose an exact delivery date or time. However, when placing an order in-app you can schedule a postage date, and we’ll show you the estimated arrival date based on that.

When scheduling an order, just keep in mind that the date you select is the date we'll dispatch your card, not the delivery date. You’ll see the estimated delivery time when selecting the delivery address before checkout. If the scheduled date falls on a weekend or public holiday, your card will be posted the next working day.

We will let you know once we receive your order and also once it's posted. But unfortunately, cards are unable to be tracked after they're posted.

That depends on the type of card you’re sending! Postcards are sent the traditional way - with your photo on the front, message and address on the back, and no envelope. Greeting cards are sent in an equally classic way - neatly tucked inside a TouchNote envelope.

It's up to you! Your name will only be included on your card if you add it. We won't automatically include your name or address on any part of the card.

Yes, they do. Photos should be at least 1000 x 760 pixels to come out looking lovely, but we recommend using much bigger photos if you can.

If your image is too small, it'll look grainy on the printed card. Standard photos from modern phones and cameras work fine!

If you click on your photo and select 'properties', you can check the resolution. Once you've uploaded your photo, you can resize and rotate it. This means you can use both portrait and landscape photos on your cards.

Our maximum resolution is 300dpi.